Petstore4dog.com always do our best to serve our customers the best that we can. Your satisfaction is important to us and we value your business. Sometimes still there will be some mistakes. Petstore4dog.com is absolutely responsible for all.
- Our returning policy
- Other returning policy condition.
- You have 3 days to contact us and 14 days to return it from the date it was received. If this item is in your possession more than 3 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!
- Items for returning eligibility must be in new condition, meaning unworn with the security tab (if applicable) intact. Conditions which will void your ability to return merchandise includes: Scratching, Breaking, Wearing items, Opening the inside of watch, Removing links, Removing the security tab on high-end items, or lastly, if the auction explicitly says in the description that the item cannot be returned.
- The buyer should make sure that the items returned are in their original conditions.If the items are damaged or lost when they are returned.the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping fees to return the items.
- Before returning any item, you must message us to get a RMA# (Return Number). We will send you an email with this number, a form to fill out, and a return address to send the item to. Please write this number on at least three sides of the return box to ensure that the package clears security. Keep your purchase, accessories, security tags if provided, and all packing materials in new condition to avoid refusal of the returned merchandise.
- Petstore4dog.com does not allow refunds or exchanges because of change of mind. Please read all description provided as a guide before you bid
- If the item is broken, not same as description,not work. You need to send us a clear picture. After verifying, we will handle soon within 2 business days.
- Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid.
Petstore4dog.com strives to provide you with excellent customer service. Please write to us on contact us if you have any questions that we can help you. Thank you for shopping with us!